EconPapers    
Economics at your fingertips  
 

The Impact of Effective Human Resource Management Practices on Job Satisfaction: The Case of National Bank of Greece

Efstathios Dimitriadis, Anna Sarafidou and Despoina Kaltsidou

International Journal of Economics & Business Administration (IJEBA), 2014, vol. II, issue 2, 57-76

Abstract: An organization’s success in today's competitive business environment is mainly based on human capital and banking institutions and there is no exception to this. Satisfied and loyal employees are the most important assets of an organization, and primarily responsible for productivity and profitability. This study examines the level of employee satisfaction in the National Bank of Greece and attempts to identify the contributing factors. The survey covered 366 employees in Greek branches of the National Bank of Greece, and was conducted with the use of a questionnaire. The analysis of the results indicated moderate levels of job satisfaction in the majority of employees while the main factors contributing to job satisfaction were collegial relationships and relationships with superiors. By contrast, the promotion policy and potential empowerment and participation, may probably need improvement and corrective measures as they not only don’t constitute a source of satisfaction for the employees of the National Bank of Greece, but fluctuate within the limits of neutrality and discontent.

Keywords: Human Resource Management; Job Satisfaction; Banking Sector; National Bank of Greece (search for similar items in EconPapers)
JEL-codes: M1 O15 (search for similar items in EconPapers)
Date: 2014
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link)
http://www.ersj.eu/repec/ers/pijeba/14_2_p3.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ers:ijebaa:v:ii:y:2014:i:2:p:57-76

Access Statistics for this article

More articles in International Journal of Economics & Business Administration (IJEBA) from International Journal of Economics & Business Administration (IJEBA)
Series data maintained by Marios Agiomavritis ().

 
Page updated 2017-09-29
Handle: RePEc:ers:ijebaa:v:ii:y:2014:i:2:p:57-76