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Human Resource Management Models to Support Emotional Labor during Emergencies in Jordan

Ahmad Ali Almohtaseb, Hisham A. Kareem Shaheen, Amer Saadi Kallel Shakkour, Lama Ismail Mohammad Ahmad and Ahmad Abdullah abu Jray

International Journal of Economics & Business Administration (IJEBA), 2020, vol. VIII, issue Special 1, 310-324

Abstract: Purpose: This study was conducted to establish the new model of human resource management in order to support and manage the emotional labor during emergencies in Jordanian public hospitals. Design/Methodology/Approach: The study performs along with burnout and intention to leave, where, high-performance work system (HPWS) acts as a mediator. In addition, the study uses correlational and cross-sectional surveys. The survey questionnaire was distributed among the nurses and midwives of a public hospital in Jordan. Findings: The study concluded that the emotional labor (EL) is positively connected with intention to leave (ITL) and burnout. The factor of HPWS negatively moderates EL and burnout. The study concluded that designing effective Human Resource practices can help in lessening the burnout which is linked with EL. This can influence the organizations to cope with the ITL among nurses and midwives. Practical Implications: The proposed model will prove to be the effort made in the way of HRM policies and behavior regarding emotional labor throughout the emergency situation. The study will be useful for firms in designing their policies and strategies that support emotional labor in emergencies. Originality/Value: The new model of human resource management which has been established in this study to support and manage emotional labor in the presence of a high-performance work system that acts as a mediator.

Keywords: Emotional labor; high-performance work system; burnout; intention to leave. (search for similar items in EconPapers)
JEL-codes: M50 M54 O15 (search for similar items in EconPapers)
Date: 2020
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Handle: RePEc:ers:ijebaa:v:viii:y:2020:i:special1:p:310-324