Boosting Nurses' Organizational Citizenship Behaviors (OCB) in Hospitals: The Cultural Mediation Between Seniority and OCB

Novalien Carolina Lewaherilla, Selfiena Siahanenia and Rukmuin Wilda Payapo

International Journal of Economics & Business Administration (IJEBA), 2025, vol. XIII, issue 3, 187-218

Abstract: Purpose: This study investigated the impact of senior nurse experience on organizational citizenship behaviors (OCB), with organizational culture as a mediating mechanism. This study aimed to test and analyze the effect of organizational culture mediating seniority on OCB. Design/Methodology/Approach: Survey data was collected from 197 nurses in an Indonesian hospital and analyzed using PLS-SEM methodology. The sampling technique used a simple random sampling technique using the Slovin calculation. A Likert scale was used to measure respondents' answers. Findings: The findings revealed that seniority indirectly influenced OCB by enhancing cultural beliefs and values. Additionally, a direct positive effect of organizational culture on citizenship behaviors was noted. Practical Implications: The research implies that hospital administrators should nurture an enabling culture and systematic mentoring of junior nurses by experienced staff to improve the extra-role of pro-social actions. Originality/Value: Furthermore, future research can explore and compare the effect of organizational culture and OCB on various dimensions of performance based on age.

Keywords: Performance; nurse; seniority; organizational culture; OCB. (search for similar items in EconPapers)
JEL-codes: D23 I11 J24 M12 M54 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ers:ijebaa:v:xiii:y:2025:i:3:p:187-218

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