Is it possible to improve bank performance? Evidence from banks in Bosnia and Herzegovina

Almir Alihodžić () and Ilma Dedić-Grabus ()

BH Ekonomski forum, 2020, vol. 12, issue 1, 95-114

Abstract: This research was conducted to identify variables that affect the efficiency of banks in Bosnia and Herzegovina. The required data were collected from 30 respondents (banks directors and CEOs) and a targeted set of 20 questions. For the purposes of data analysis, the statistical technique of factor analysis was used with the help of principal components. In the process of implementing this technique, the general applicability of the model and each variable was tested in order to identify key indicators that affect the efficiency of bank operations. Therefore, the main objective of this research is to identify the factors that most affect the efficiency of banks in Bosnia and Herzegovina. The results of the research showed that the value of the Kaiser-Meyer-Olkin (KMO) is greater than 0.50, which certainly confirms the application of factor analysis, that is, the significance of certain variables for the efficiency and effectiveness of banks in Bosnia and Herzegovina. Also, the factor rotation matrix indicates that the following variables have the greatest impact on the efficiency and effectiveness of banks operations: the bank provides fast service (q8), communication between the bank and clients is good (q9), the higher amount of funds held by clients in bank influences banks to meet the needs of clients when approving loans (q19), banks provide different types of loans (q14) and banks offer moderate interest rates on credit placements (q15).

Keywords: Efficiency and effectiveness of bank operations; banking industry; factor analysis; bank selection decision (search for similar items in EconPapers)
Date: 2019-12-01
References: Add references at CitEc
Citations:

Downloads: (external link)
https://bhef.unze.ba/article/9 Journal Article (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:etl:journl:9

DOI: 10.5937/bhekofor2001095a

Access Statistics for this article

More articles in BH Ekonomski forum from University of Zenica, Faculty of Economics Zenica
Bibliographic data for series maintained by University of Zenica, Faculty of Economics Zenica ().