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ERP consultant selection problem using AHP, fuzzy AHP and ANP: A case study in Turkey

Ozalp Vayvay, Yigit Ozcan and Maria Manuela Cruz-Cunha
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Ozalp Vayvay: Marmara University, Turkey
Yigit Ozcan: Marmara University, Turkey
Maria Manuela Cruz-Cunha: Marmara University, Turkey

E3 Journal of Business Management and Economics., 2012, vol. 3, issue 3, 106-117

Abstract: In the information technology industry, projects are often carried out simultaneously and with limited human resources, being of major relevance to adequately allocate consultants (using either the company’s own consultants or outsourcing) to each project. At the company analyzed, consultants’ allocation to concurrent projects, especially when outsourcing is done, is complex. To solve the decision problem, the Project Resource Planning method (PRP), Analytic Hierarchy Process (AHP), fuzzy AHP and Analytic Network Process (ANP)-based methodologies were used. The experiments suggested that both AHP and fuzzy AHP led to the same results, but neither of these considered the interactions within decision elements during the selection process, while ANP, which takes into account these interactions, most correctly weighs the sub-criteria and gives the best composite weights.

Keywords: Analytic Hierarchy Process (AHP); Analytic Network Process (ANP); Consultant selection; fuzzy AHP; Multi-criteria decision making; Project management (search for similar items in EconPapers)
Date: 2012-03
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