The Impact of Transformational Leadership on Service Quality In United Arab Emirates (Uae) Higher Education Institutions

Alameri Fatima Ali Hamad Shafi and Hariyaty Binti Ab Wahid
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Alameri Fatima Ali Hamad Shafi: Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, Malaysia

European Journal of Multidisciplinary Studies Articles, 2023, vol. 8

Abstract: In recent years, transformational leadership has gained popularity, especially in the context of Higher Education Institutions (HEIs). Transformational leaders have the potential to improve the quality of services and, ultimately, education, which improves the student experience. The HEIs in the United Arab Emirates (UAE) like those in other countries, confront numerous obstacles, such as competition from international peers. Some challenges concerning the management and maintenance quality in higher education. This situation reveals the need to implement transformational leadership on a large scale in the higher education sector in the UAE. Students are satisfied and significantly advance their knowledge when the institute provides a high-quality education service. The review of the literature reports a significant relationship between transformational leadership and service quality in the higher education domain. To increase the quality of services afforded by HEIs, transformative leaders have the desired skills to foster the quality of service in higher education because those leaders use their profession that fulfills the mission of the institute. To improve service quality and ultimately benefit their students, it is recommended that HEIs and policymakers in the UAE give priority to transformational leadership and establish the standards for leaders in higher education based on these leaders' traits, such as idealized influence, inspiring motivation, intellectual stimulation, and individualized consideration.

Keywords: Transformational Leadership; Service Quality; Higher Education Institutions. (search for similar items in EconPapers)
Date: 2023
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