ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES

Joanna Hawlena ()
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Joanna Hawlena: University of Life Sciences in Lublin, Akademicka 13, 20-950 Lublin, Poland

Transport Problems, 2019, vol. 14, issue 4, 139-150

Abstract: The aim of the paper is to present the author’s attempt to adapt the Servqual Method to study the quality...

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:exl:1trans:v:14:y:2019:i:4:p:139-150

DOI: 10.20858/tp.2019.14.4.12

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