Economics at your fingertips  

The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context

Nicola Zech
Additional contact information
Nicola Zech: Zech-Hotelmarketing, Germany

Expert Journal of Business and Management, 2015, vol. 3, issue 1, 27-37

Abstract: Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand and large numbers of travelers on the other hand are or might be affected. Therefore, Tourism Industry Stakeholder Groups claims regarding transparency can t be denied. This Research Paper focuses on Crisis Management processes from the aspect of the Hotel Industry in a Tourism Context considering a variety of Tourism Market Players. Theoretical foundations combined with empirical research reveal prerequisites, Status Quo as well as opportunities and challenges towards an integrated Crisis Management Model. Finally, key success factors for a Stakeholder Relationship Management based approach are introduced.

Keywords: stakeholder relationship management; crisis management; hotel industry; tourism; destination management (search for similar items in EconPapers)
JEL-codes: M10 (search for similar items in EconPapers)
Date: 2015
References: View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link) (application/pdf) (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

More articles in Expert Journal of Business and Management from Sprint Investify
Series data maintained by Alin Opreana ().

Page updated 2017-10-26
Handle: RePEc:exp:bsness:v:3:y:2015:i:1:p:27-37