Effectiveness of an Integrated Tertiary Software Mobile Information System for Student Registration and Admission at a University in Gauteng

Frans Mashabela and Alan S. Pillay
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Frans Mashabela: Management College of Southern Africa (MANCOSA), South Africa
Alan S. Pillay: Management College of Southern Africa (MANCOSA), South Africa

Expert Journal of Business and Management, 2017, vol. 5, issue 1, 32-49

Abstract: This study investigates whether the new online registration and admission system implemented at a Tertiary Institution in Gauteng, South Africa, was successful and effective. The Institution under study is the first in South Africa to implement this new online registration system from the 3rd of January 2013 using a system called the Integrated Tertiary Software (ITS) Mobile information system. The information system enables students to apply online without physically visiting the institution and provides the status of their registration and admission applications via their smartphones. A total of one hundred 1st year students and ten personnel were sampled to respond to self-completed questionnaires. The efficiency of this new online system was evaluated using the Technology Acceptance Model (TAM), the Web of System Performance (WOSP) model and the DeLone and McLean IS Success model as well as the indicators of system ineffectiveness and attributes on the basis of which an information system was evaluated. Key findings emerging from the data analysis and interpretation show that the new online system met the expectations of most staff and students with the exception of few staff members and students. The findings show that the investment made on the new online registration system is benefiting the University and students. The implementation of the new online registration and admission system was a success to a larger extent because the expectations of most users were met. The online system is effective as it was evaluated using the conventional measuring methods and resulted in positive outcomes.

Keywords: higher education institutions; information systems; Technology Acceptance Model; Web of System Performance Model; DeLone and McLean IS Success Model (search for similar items in EconPapers)
JEL-codes: I23 L86 M10 (search for similar items in EconPapers)
Date: 2017
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