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Supply Chain Management Practices: Impediments to Service Delivery in the Department of Justice and Constitutional Development

Sanjay Singh and Shamila Singh
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Sanjay Singh: Management College of Southern Africa (MANCOSA), South Africa
Shamila Singh: Management College of Southern Africa (MANCOSA), South Africa

Expert Journal of Business and Management, 2019, vol. 7, issue 2, 209-220

Abstract: This article articulates the challenges of the supply chain management practices impeding service delivery within the Department of Justice and Constitutional Development (DoJ and CD). The objectives of the study determines the nature and extent to which the SCM policy, procedures and practices are implemented in the DoJ and CD; the challenges in the supply chain management processes impeding service delivery; the impact of the SCM challenges regarding service delivery; and to recommend appropriate SCM practices that can be adopted and implemented in order to enhance the value chain and improve the service delivery constituent accordingly. The research methodology was a quantitative approach and a random sample of 132 questionnaires were distributed and the data was analysed using inferential statistics. The key research findings revealed that the department does not have a fully capacitated and competent team to perform all aspects of SCM that added value to their respective business units. The article concludes with recommendations made for Supply Chain Management practices and key strategic interventions for consideration and implementation within the department, which include Human Resource Capacity and Skills, SCM Strategy, Procurement Planning, Customer Relationships and Information Sharing.

JEL-codes: D80 D81 H83 (search for similar items in EconPapers)
Date: 2019
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