Performance e co-produzione dei servizi pubblici: la problematica della misurazione

Daniela Sorrentino, Pasquale Ruggiero and Riccardo Mussari

MANAGEMENT CONTROL, 2021, vol. 2021/suppl. 2, issue suppl. 2, 115-141

Abstract: The article explores how public administrations develop co-produced public services performance measurement, addressing a relevant turning point in the literature on public services co-production. The authors adopt the single-case study methodology, and the investigation is guided by key theoretical concepts for analysing performance measurement in public administrations. The empirical setting is a participatory security practice implemented by a Tuscan municipality. The security practice is an example of collective co-production. Results from document analysis and interviews with key actors highlight how performance measurement is anchored to how the co-production practice is experienced. This paper advances the knowledge on co-production of public services and delivers practical contributions through empirical evidence on how co-production works in practice and how public administrations can measure the co-production results. Finally, a deeper dialogue between scholars and practitioners is encouraged to help both perspectives and backgrounds build systematic and valuable performance measures for co-produced public services.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.francoangeli.it/riviste/Scheda_Rivista. ... 339&Tipo=ArticoloPDF (text/html)
Single articles can be downloaded buying download credits, for info: https://www.francoangeli.it/DownloadCredit

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:fan:macoma:v:html10.3280/maco2021-002-s1006

Ordering information: This journal article can be ordered from
http://www.francoang ... o.aspx?IDRivista=166

Access Statistics for this article

MANAGEMENT CONTROL is currently edited by FrancoAngeli

More articles in MANAGEMENT CONTROL from FrancoAngeli Editore
Bibliographic data for series maintained by Stefania Rosato ().