Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio

Francesco Capalbo, Adelaide Ippolito, Margherita Smarra and Marco Sorrentino

MANAGEMENT CONTROL, 2023, vol. 2023/1, issue 1, 119-142

Abstract: The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effectiveness, were analyzed together with an assessment of the responses devel-oped to achieve these changes. The paper contains an in-depth case study of a lo-cal health company using an innovative information system. The case study high-lights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some per-formances of the administrative and health area.

Date: 2023
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