Open Access model as an intervention to improve outpatient waiting time management

Nunzio Zotti, Francesca Di Serafino, Grazia Luchini, Silvia Briani, Angelo Baggiani, Alberto Tulipani and Jacopo Guercini

MECOSAN, 2024, vol. 2024/130, issue 130, 49-68

Abstract: This study analyzes Azienda Ospedaliero-Universitaria Pisana?s implementation of the Open Access model for managing outpatient waiting lists. The Open Access model aims at guaranteeing services within three days and works by daily progressive opening of scheduling slots. The analysis focuses on policies that rule the access to specialist visits and diagnostic tests, revealing significant increase in the percentage of visits within national times standards.Waiting times for first availability drastically decreased with the introduction of the Open Access model.Effective management of waiting lists is essential for timely access to healthcare services. Digital tools and proper monitoring structures are crucial in detecting anomalies and ensuring a well-functioning decision support system.

Keywords: Patient waiting times; Outpatient visits; Outpatient waiting lists; Access to care; Health care organization; Lean healthcare management (search for similar items in EconPapers)
Date: 2024
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