Assessing sensitivity analysis in patient satisfaction: a case study from "Luigi Sacco" Hospital

Massimo Pagani and Nadia Solaro

RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO, 2007, vol. 2007/3, issue 3, 161-181

Abstract: Assessing sensitivity analysis in patient satisfaction: a case study from "Luigi Sacco" Hospital (by Nadia Solaro, Massimo Pagani). Despite of the recognized relevance of conceptual models as a theoretical reference in patient satisfaction studies, in some practical circumstances they are too complex to be applied. This is particularly true when patients are aged, so that higher risks of misunderstanding and consequent biased answers would suggest employing simpler data collecting procedures. These considerations suggest the importance of employing statistical methods capable to deal with data collected according to quality evaluation systems that are necessarily simplified. By starting from a survey carried out experimentally on a set of patients admitted in 2003 at Sacco Hospital in Milan, in this work we have relied on a combination of statistical methods for: 1) constructing patient typologies, by using some indicators of clinical picture complexity, effectiveness of given treatments and perceived quality, this latter in the binary form Satisfied/Not satisfied; 2) performing a sensitivity analysis, to assess if results derived from analysis are sufficiently stable, and then reliable; 3) carrying out a more thorough inspection on the underlying data structure by referring to the results derived from sensitivity analysis.

Date: 2007
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.francoangeli.it/riviste/Scheda_Rivista. ... 044&Tipo=ArticoloPDF (text/html)
Single articles can be downloaded buying download credits, for info: https://www.francoangeli.it/DownloadCredit

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:fan:restre:v:html10.3280/rest2007-003010

Ordering information: This journal article can be ordered from
http://www.francoang ... o.aspx?IDRivista=142

Access Statistics for this article

RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO is currently edited by FrancoAngeli

More articles in RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO from FrancoAngeli Editore
Bibliographic data for series maintained by Stefania Rosato ().