Gerenciamento da qualidade total: uma revisão crítica

Thomaz Wood Júnior and Flávio Torres Urdan

RAE - Revista de Administração de Empresas, 1994, vol. 34, issue 6

Abstract: A survey based on the most recent publications on TQM shows increasing signals of unsatisfaction among practioners and indicates alternatives for future developments.

Date: 1994
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