Inovação e adoção de tecnologia móvel em organizações públicas: o caso IBGE

Amarolinda Iara da Costa Zanela Saccol, Adriana Manica and Silvia Elaluf-Calderwood

RAE - Revista de Administração de Empresas, 2011, vol. 51, issue 1

Abstract: The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:fgv:eaerae:v:51:y:2011:i:1:a:31007

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