Análise comparativa das atitudes comportamentais de passageiros de cruzeiro norte-americanos e espanhóis

Santiago Forgas Coll, Ramon Palau Saumell, Javiér Sánchez García and Fernando J. Garrigos Simon

RAE - Revista de Administração de Empresas, 2016, vol. 56, issue 1

Abstract: Earlier studies of cross-national differences in consumer behavior in different consumption sectors have verified that cultural differences have a strong influence on consumers. Despite the importance of cross-national analysis, no studies in the literature examine the moderating effects of nationality on the construction of behavioral intentions and their antecedents among cruise line passengers. This study investigates the moderating effects of nationality on the relationships between perceived value, satisfaction, trust and behavioral intentions among Spanish and (U.S.) American passengers of cruise lines that use Barcelona as home port and port-of-call. A theoretical model was tested with a total of 968 surveys. Structural equation models (SEMs) were used, by means of a multigroup analysis. Results of this study indicated that Spaniards showed stronger relationships between trust and behavioral intentions,and between emotional value and satisfaction. Americans presented stronger relationships between service quality and satisfaction, and between service quality and behavioral intentions.

Date: 2016
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