Modelagem processual do fenômeno da resistência a sistemas de informação

Atila Alves Indalecio and Luiz Antonio Joia

RAE - Revista de Administração de Empresas, 2018, vol. 58, issue 1

Abstract: This article aims to propose a process-based modelling of the Information Systems resistance pheno­menon. Accordingly, we wrote a literature review to categorize the main points set forth by the extant scientific texts relating to the process taxonomy: input, output, players, and the resistance phenome­non. Based on the modelling, this article provides theoretical implications in terms of improving the understanding of the phenomenon among academicians as well as practical and managerial sugges­tions related to its mitigation.

Date: 2018
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