Designing disclosures to inform consumer financial decisionmaking: lessons learned from consumer testing

Jeanne M. Hogarth and Ellen A. Merry
Additional contact information
Ellen A. Merry: https://www.federalreserve.gov/econres/ellen-a-merry.htm

Federal Reserve Bulletin, 2011, vol. 97, issue August

Abstract: The Federal Reserve Board has studied ways to improve the disclosures that consumers draw on when they purchase and use financial products and services. This article examines lessons learned from the Board's consumer testing projects, suggests potential best practices for disclosure content and presentation, and identifies challenges involved in crafting effective disclosures for financial products.

Keywords: Consumers (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://www.federalreserve.gov/pubs/bulletin/2011/a ... closures/default.htm (text/html)
http://www.federalreserve.gov/pubs/bulletin/2011/p ... gdisclosures2011.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:fip:fedgrb:y:2011:i:august:n:v.97

Ordering information: This journal article can be ordered from

DOI: 10.17016/bulletin.2011.97-3

Access Statistics for this article

More articles in Federal Reserve Bulletin from Board of Governors of the Federal Reserve System (U.S.) Contact information at EDIRC.
Bibliographic data for series maintained by Ryan Wolfslayer ; Keisha Fournillier ().