Why hasn't electronic bill presentment and payment taken off?

Christodoulos Stefanadis

Current Issues in Economics and Finance, 2002, vol. 8, issue Jul

Abstract: The delivery and payment of bills over the Internet could offer many advantages?low processing costs and enhanced marketing opportunities for billers, savings in time and postage for customers. Nevertheless, electronic billing has not found favor with potential users. A lack of coordination among billers and customers, combined with the high fixed costs of the new technology, may help account for the cool reception.

Keywords: Technology; Payment systems; Electronic funds transfers; Electronic commerce (search for similar items in EconPapers)
Date: 2002
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