The evaluation of the e-payment methods according to user's perspective

Djamila Toumi Amara and Mustapha Aimene Saidi
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Djamila Toumi Amara: National Higher School of Management, Tipaza, Algeria
Mustapha Aimene Saidi: National Higher School of Management, Tipaza, Algeria

Journal of Financial Studies, 2023, vol. 15, issue 8, 13-28

Abstract: E-payment methods are becoming increasingly popular in Algeria, and even now it is still in the early stage of development. This research is about evaluating the e-payment method in relation to the customer’s perspective. To achieve the objective of this study, we used a sample of users of BADR bank, to whom we distributed a questionnaire. We collected data and evaluated their satisfaction depending on 5 factors (price, speed, security, privacy, availability) and analysed the data visionally and statistically using SPSS and EXEL. The findings led to several conclusions, such as the satisfaction of ecard users being generally high, primarily influenced by the availability of payment support in shops. However, despite this satisfaction, users are aware of significant issues with e-payment methods in the BADR bank.

Keywords: E-payment; E-cards; satisfaction; payment support; e-payment methods. (search for similar items in EconPapers)
JEL-codes: G35 G40 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:fst:rfsisf:v:15:y:2023:i:8:p:13-28

DOI: 10.55654/JFS.2023.8.15.01

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