Updating a Quality Management System for a Mexican Industrial Organization: Case Study

Julio César López-Figueroa (), Ernesto A. Lagarda-Leyva (), René Daniel Fornés-Rivera and Alfredo Bueno-Solano
Additional contact information
Julio César López-Figueroa: Department of Industrial Engineering, Instituto Tecnológico de Sonora, Ciudad Obregón Sonora 85000, Mexico
Ernesto A. Lagarda-Leyva: Department of Industrial Engineering, Instituto Tecnológico de Sonora, Ciudad Obregón Sonora 85000, Mexico
René Daniel Fornés-Rivera: Department of Industrial Engineering, Instituto Tecnológico de Sonora, Ciudad Obregón Sonora 85000, Mexico
Alfredo Bueno-Solano: Department of Industrial Engineering, Instituto Tecnológico de Sonora, Ciudad Obregón Sonora 85000, Mexico

Businesses, 2024, vol. 4, issue 1, 1-14

Abstract: The need to update an enterprise quality management system (QMS) seems to be more urgent each time. Without adequate updating, the system may not be capable of responding to market changes, generating delivery delays and increasing customer costs and losses instead of allowing industries to improve product quality and services, reduce costs, and increase customer satisfaction. Thus, the present research deals with a case study of a Mexican metal mechanics industry certified to ISO 9001:2015 with the need to update its operating QMS. Due to reasons for growth, the industry has added new activities to the processes and modified others, working in the integration area to improve efficiency and efficacy. Therefore, an analysis of strengths, opportunities, weaknesses, and threats (SWOT) was performed. The status of the processes was evaluated, creating a document with new activities and updating those that showed non-compliance. The results of this investigation have the purpose of contributing to the importance of QMS empirical evidence in emerging countries and increasing quality studies in Mexican industries.

Keywords: management systems; quality management system; organizational efficiency (search for similar items in EconPapers)
JEL-codes: A1 D0 D4 D6 D7 D8 D9 E0 E2 E3 E4 E5 E6 E7 F0 F2 F3 F4 F5 F6 G0 G1 G2 H0 J0 K2 L0 L1 L2 M0 M1 M2 M3 M4 M5 N0 N1 N2 O0 O1 P0 (search for similar items in EconPapers)
Date: 2024
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2673-7116/4/1/3/pdf (application/pdf)
https://www.mdpi.com/2673-7116/4/1/3/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jbusin:v:4:y:2024:i:1:p:3-52:d:1330658

Access Statistics for this article

Businesses is currently edited by Dr. Patrick Han

More articles in Businesses from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().