The Impact of IT Strategic Planning Process on SME Performance: A Systematic Review

Olebogeng B. Molete, Selloane E. Mokhele, Somquba D. Ntombela and Bonginkosi A. Thango ()
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Olebogeng B. Molete: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Selloane E. Mokhele: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Somquba D. Ntombela: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Bonginkosi A. Thango: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa

Businesses, 2025, vol. 5, issue 1, 1-42

Abstract: Information technology (IT) strategic planning plays a pivotal role in enhancing the performance of small and medium-sized enterprises (SMEs), improving operational efficiency and decision-making, and fostering innovation. This systematic review aims to synthesize the impacts of IT strategic planning on SME performance, focusing on key performance indicators such as operational efficiency, cost reduction, and customer satisfaction. A total of 80 studies were rigorously analyzed. Quantitative methods were used in 45% of the studies, while 25% applied thematic analysis. The adoption of cloud-based solutions (11.25%) and hybrid IT setups (17.5%) were also evaluated as critical enablers of flexibility and cost-efficiency. SMEs aligning their IT strategies with business objectives demonstrated up to a 20% reduction in operational costs and a 15% increase in customer satisfaction. Resource constraints were identified as a significant challenge in 60% of the studies. Nevertheless, effective IT planning contributed to long-term sustainability and competitive advantage in 60% of the reviewed studies. This review provides actionable insights and strategic frameworks to guide SMEs in optimizing their IT investments, overcoming resource limitations, and ensuring sustainable growth.

Keywords: information technology; IT strategic planning; SME performance; IT investments; digital economy (search for similar items in EconPapers)
JEL-codes: A1 D0 D4 D6 D7 D8 D9 E0 E2 E3 E4 E5 E6 E7 F0 F2 F3 F4 F5 F6 G0 G1 G2 H0 J0 K2 L0 L1 L2 M0 M1 M2 M3 M4 M5 N0 N1 N2 O0 O1 P0 (search for similar items in EconPapers)
Date: 2025
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