Evaluating the Impact of Cloud Computing on SME Performance: A Systematic Review

Ayaphila Mkhize, Katleho D. Mokhothu, Mukhodeni Tshikhotho and Bonginkosi A. Thango ()
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Ayaphila Mkhize: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Katleho D. Mokhothu: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Mukhodeni Tshikhotho: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa
Bonginkosi A. Thango: Department of Electrical & Electronic Engineering Technology, University of Johannesburg, Johannesburg 2092, South Africa

Businesses, 2025, vol. 5, issue 2, 1-56

Abstract: Small and medium-sized enterprises (SMEs) face substantial barriers in accessing reliable and cost-effective IT infrastructure, primarily due to economic constraints and limited technical resources. Hybrid cloud computing solutions, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), offer potential to overcome these barriers by providing scalable, flexible IT services. This study systematically reviews the impact of cloud computing on SME performance, focusing on key performance metrics such as cost-efficiency, operational reliability, and competitive advantage. A systematic literature review was conducted using the PRISMA 2020 framework. Inclusion criteria included studies published in English from 2014 to 2024, focusing on cloud computing for SMEs and presenting clear analytical frameworks for evaluating performance. Out of an initial pool of 18,570 studies, 90 met the criteria for detailed analysis. Findings show that cloud computing adoption enhances SME performance, with approximately 82% of studies reporting improvements in operational efficiency and 76% noting cost savings. Competitive advantage was identified as a key benefit in 64% of studies, driven by cloud-enabled scalability and access to advanced technology. Key adoption drivers include management support (cited by 68% of studies), service quality (56%), and perceived risks (54%), while barriers such as initial cost concerns and data security risks were also prevalent, affecting 48% and 45% of SMEs, respectively. This review provides strategic insights for SMEs and policymakers, emphasizing the importance of tailored cloud strategies that align with specific operational needs and budget constraints. By addressing key predictors and challenges, this study offers a roadmap for SMEs to leverage cloud computing to improve performance, sustainability, and competitiveness.

Keywords: cloud computing; infrastructure as a service (IaaS); platform as a service (PaaS); software as a service (SaaS); SME performance; systematic review (search for similar items in EconPapers)
JEL-codes: A1 D0 D4 D6 D7 D8 D9 E0 E2 E3 E4 E5 E6 E7 F0 F2 F3 F4 F5 F6 G0 G1 G2 H0 J0 K2 L0 L1 L2 M0 M1 M2 M3 M4 M5 N0 N1 N2 O0 O1 P0 (search for similar items in EconPapers)
Date: 2025
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