Challenges in Recruitment and Selection Process: An Empirical Study

Sophia Diana Rozario, Sitalakshmi Venkatraman and Adil Abbas
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Sophia Diana Rozario: La Trobe Business School, La Trobe University, Melbourne 3086, Australia
Sitalakshmi Venkatraman: Department of Information Technology, Melbourne Polytechnic, Melbourne 3072, Australia
Adil Abbas: Holmesglen Institute, Southbank VIC 3006, Australia

Challenges, 2019, vol. 10, issue 2, 1-22

Abstract: Today’s knowledge economy very much depends on the value created by the human resource of an organisation. In such a highly competitive environment, organisations have started to pay much attention to the recruitment and selection process, as employees form their main asset. However, the critical factors involved in the employee selection process is not well studied. Previous studies on the recruitment and selection process have been performed mainly to study the performance of the employees and the criteria attracting the right talent leading to employee retention and organizational efficiency. The distinction of this paper is that it studies the existing recruitment and selection process adopted by tertiary and dual education sectors in both urban and regional areas within Australia. The purpose of this research is to conduct an empirical study to identify the critical aspects of the employee selection process that can influence the decision based on different perspectives of the participants such as, hiring members, successful applicants as well as unsuccessful applicants. Various factors such as feedback provision, interview panel participation and preparations, relevance of interview questions, duration and bias were analysed, and their correlations were studied to gain insights in providing suitable recommendations for enhancing the process.

Keywords: human resource; recruitment and selection process; critical factors; interview bias; feedback; stakeholder perspectives; education sector (search for similar items in EconPapers)
JEL-codes: A00 C00 Z00 (search for similar items in EconPapers)
Date: 2019
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