Challenges and Solutions for Corporate Social Responsibility in the Hospitality Industry

Ajay Khatter ()
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Ajay Khatter: William Angliss Institute, Melbourne 3000, Australia

Challenges, 2025, vol. 16, issue 1, 1-18

Abstract: The hospitality sector’s corporate social responsibility (CSR) is dynamic and constantly evolving. This article examines CSR implementation in the hospitality industry and investigates the growing prevalence of CSR initiatives. This research examines the implementation and challenges of CSR in the hospitality sector through a qualitative literature review methodology. The study highlights trends such as community engagement, ethical labour practices, and sustainable resource utilisation while identifying barriers like financial constraints and stakeholder resistance. Moreover, it examines the determinants that influence these patterns, including consumer inclinations, governmental policies, and industry recognition of the social and ecological repercussions. This research enhances the field of theory by consolidating and expanding upon current knowledge regarding CSR, building on Archie Carroll’s Pyramid theory’s focus on economic, legal, ethical, and philanthropic responsibilities and R. Edward Freeman’s Stakeholder Theory’s emphasis on business ethics and corporate governance. Modifications are made to these frameworks to adhere to the precise requirements of the hospitality industry. This research presents an alternative perspective on the intricate relationship between environmental sustainability, social accountability, and financial prosperity within the hospitality sector. This study questions the idea that CSR is either a mandatory obligation or an optional behaviour. Key findings reveal that integrating CSR into business strategies enhances operational efficiency, stakeholder trust, and financial performance. By building on established theoretical frameworks, this research provides actionable insights. It contributes to the global discourse on sustainability, offering a nuanced perspective on the hospitality industry’s evolving role in advancing environmental, social, and financial prosperity.

Keywords: community; CSR; hospitality; stakeholders; strategy (search for similar items in EconPapers)
JEL-codes: A00 C00 Z00 (search for similar items in EconPapers)
Date: 2025
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