E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era

Tatiana Goloshchapova, Vladimir Yamashev, Natalia Skornichenko and Wadim Strielkowski
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Tatiana Goloshchapova: Department of Economics and Business, Graduate School of Creative Industries, Innovation and Business, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia
Vladimir Yamashev: Institute of Design, Tourism and Social Technologies, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia
Natalia Skornichenko: Department of Economics and Business, Graduate School of Creative Industries, Innovation and Business, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia

Economies, 2023, vol. 11, issue 4, 1-23

Abstract: Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity, and improve the standard of living. In this paper, we argue that e-government presents the only proper and viable model for public administration in the 21st century by embedding internet-based technologies to ensure smooth interactions between the government and its citizens, solving the most socially important problems, enabling internal communication between public servants, and delivering public services to the entire population regardless of age or gender. In addition, we show that stakeholders and policymakers should foster the development of an adequate and non-discriminatory environment for e-government through regulatory frameworks, policy guidelines, and government guarantees. Our study is based on the results of our own survey that was administered using a snowball and quasi-random sample of 400 respondents (aged 19–26 years; 56.2% females and 43.8% males) from the Czech Republic (N = 136) and the Russian Federation (N = 264), of whom 58% were women and 42% were men (M ± SD = 45.53 ± 11.46, median age 44). Our results show that the e-government enhancement concept has been perceived as an effective tool for fostering economic prosperity, tackling corruption, and helping to avoid uncertainty. Based on the theories of customer-focus and relationship marketing, this study suggests that the most significant factor influencing the success of e-government projects is citizen orientation, followed by channel and channel orientation, and technology orientation. We show that the governments of developing countries should prioritize e-government applications in their requests for international assistance and cooperation, as well as international financial support. Moreover, we argue that digital transformation should become the key element of the changing business and market needs in the post-COVID era.

Keywords: economic development; e-government; information systems; sustainability; prosperity; information and communication technologies (search for similar items in EconPapers)
JEL-codes: E F I J O Q (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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