Evaluation of Outsourcing Development in the Service Sector

Ugnė Dudė, Rima Žitkienė, Daiva Jurevičienė, Viktorija Skvarciany and Indre Lapinskaite
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Ugnė Dudė: Faculty of Public Governance and Business, Mykolas Romeris University, Ateities Str. 20, LT-08303 Vilnius, Lithuania
Rima Žitkienė: Department of Economics Engineering, Faculty of Business Management, Vilnius Gediminas Technical University, Sauletekio Ave. 11, LT-10223 Vilnius, Lithuania
Daiva Jurevičienė: Department of Economics Engineering, Faculty of Business Management, Vilnius Gediminas Technical University, Sauletekio Ave. 11, LT-10223 Vilnius, Lithuania
Viktorija Skvarciany: Department of Economics Engineering, Faculty of Business Management, Vilnius Gediminas Technical University, Sauletekio Ave. 11, LT-10223 Vilnius, Lithuania
Indre Lapinskaite: Department of Financial Engineering, Faculty of Business Management, Vilnius Gediminas Technical University, Sauletekio Ave. 11, LT-10223 Vilnius, Lithuania

Economies, 2021, vol. 9, issue 2, 1-19

Abstract: The global pandemic has affected all sectors and disrupted not only supply chains but also had a particular impact on the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process—there is a lack of research on outsourcing in service companies. This article analyses the enablers of outsourcing in all service groups. The aim of the semi-structured interview was to determine not only the enablers, their significance in each WTO (World Trade Organisation) group of services but also the use of outsourcing in the provision of core and non-core services. The results of the empirical study revealed that outsourcing is increasingly used in the service sector; however, enablers vary depending on the provision of services, the nature of the service company’s activities, and the needs they meet, public or for-profit.

Keywords: outsourcing; outsourcing drivers; service companies (search for similar items in EconPapers)
JEL-codes: E F I J O Q (search for similar items in EconPapers)
Date: 2021
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