Intelligent Transportation System Applications and Logistics Resources for Logistics Customer Service in Road Freight Transport Enterprises

Marta Kadłubek, El Thalassinos (), Joanna Domagała, Sandra Grabowska and Sebastian Saniuk
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Marta Kadłubek: Faculty of Management, Czestochowa University of Technology, 42-200 Czestochowa, Poland
Joanna Domagała: Institute of Economics and Finance, Warsaw University of Life Sciences, 82-787 Warsaw, Poland
Sandra Grabowska: Department of Production Engineering, Silesian University of Technology, 40-019 Katowice, Poland
Sebastian Saniuk: Department of Engineering Management and Logistic Systems, University of Zielona Gora, 65-417 Zielona Gora, Poland

Energies, 2022, vol. 15, issue 13, 1-27

Abstract: Road freight transport involves many adversities, along with the growing effect of carbon dioxide transmitted by vehicles on the natural environment, greenhouse gas emissions, or extensive energy use. Within the smart mobility concept, the acknowledged management of enterprises’ relationships with customers within their service is profoundly determined by the deployment of compelling Intelligent Transportation Systems (ITSs) applications in forming united cooperation with the customers. The paper proposes selected ITS applications as an advancement of logistics customer service in road freight transport enterprises that is divided into a group of six applications which are critical within the area of vehicle support, improving the energy efficiency of transport and reducing the negative impact of transport on the natural environment, reducing transport time but increasing connectivity and comfort, as well as a group of ten different applications chosen as crucial for general management support and increasing accessibility, cohesiveness, and control in management processes in road freight transport enterprises. The study also presents the effect of ITS applications on logistics customer service as dependent on an alignment between the group of ITS applications and logistics resources of road freight transport enterprises. The model proposed in the paper was analyzed based on the survey data obtained from 164 road freight transport enterprises in Poland.

Keywords: smart mobility; smart city; logistics customer service; management; Intelligent Transportation System application; logistics resources; road freight transport enterprise (search for similar items in EconPapers)
JEL-codes: Q Q0 Q4 Q40 Q41 Q42 Q43 Q47 Q48 Q49 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (28)

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