Privacy Policy Analysis of Banks and Mobile Money Services in the Middle East

Yousra Javed, Elham Al Qahtani and Mohamed Shehab
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Yousra Javed: School of Electrical Engineering and Computer Science, National University of Sciences and Technology, Islamabad 44000, Pakistan
Elham Al Qahtani: Department of Software and Information Systems, University of North Carolina, Charlotte, NC 28201, USA
Mohamed Shehab: Department of Software and Information Systems, University of North Carolina, Charlotte, NC 28201, USA

Future Internet, 2021, vol. 13, issue 1, 1-15

Abstract: Privacy compliance of the Middle East’s financial sector has been relatively unexplored. This paper evaluates the privacy compliance and readability of privacy statements for top banks and mobile money services in the Middle East. Our analysis shows that, overall, Middle Eastern banks have better privacy policy availability and language distribution, and are more privacy compliant compared to mobile money services. However, both the banks and mobile money services need to improve (1) compliance with the principles of children/adolescent’s data protection, accountability and enforcement , and data minimization/retention , and (2) privacy statement texts to be comprehensible for a reader with ~8 years of education or less.

Keywords: banks; FDIC; GSMA; middle east; mobile money; privacy compliance; privacy policy (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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