Implementation of a Virtual Assistant for the Academic Management of a University with the Use of Artificial Intelligence

William Villegas-Ch, Joselin García-Ortiz, Karen Mullo-Ca, Santiago Sánchez-Viteri and Milton Roman-Cañizares
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William Villegas-Ch: Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador
Joselin García-Ortiz: Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador
Karen Mullo-Ca: Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador
Santiago Sánchez-Viteri: Departamento de Sistemas, Universidad Internacional del Ecuador, Quito 170411, Ecuador
Milton Roman-Cañizares: Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador

Future Internet, 2021, vol. 13, issue 4, 1-15

Abstract: Currently, private universities, as a result of the pandemic that the world is facing, are going through very delicate moments in several areas, both academic and financial. Academically, there are learning problems and these are directly related to the dropout rate, which brings financial problems. Added to this are the economic problems caused by the pandemic, where the rates of students who want to access a private education have dropped considerably. For this reason, it is necessary for all private universities to have support to improve their student income and avoid cuts in budgets and resources. However, the academic part represents a great effort to fulfill their academic activities, which are the priority, with attention on those interested in pursuing a training programs. To solve these problems, it is important to integrate technologies such as Chatbots, which use artificial intelligence in such a way that tasks such as providing information on an academic courses are addressed by them, reducing the administrative burden and improving the user experience. At the same time, this encourages people to be a part of the college.

Keywords: academic management; artificial intelligence; Chatbot (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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