Hate and False Metaphors: Implications to Emerging E-Participation Environment

Sreejith Alathur (), Naganna Chetty, Rajesh R. Pai, Vishal Kumar and Sahraoui Dhelim ()
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Sreejith Alathur: Information Systems, Indian Institute of Management Kozhikode, Kozhikode 673570, India
Naganna Chetty: A. J. Institute of Engineering and Technology, Mangaluru 575006, India
Rajesh R. Pai: Department of Humanities and Management,Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal 576104, India
Vishal Kumar: Bipin Tripathi Kumaon Institute of Technology, Dwarahat 263653, India
Sahraoui Dhelim: School of Computer Science, University College Dublin, Belfield, D04 V1W8 Dublin, Ireland

Future Internet, 2022, vol. 14, issue 11, 1-10

Abstract: This study aims to investigate the effect of metaphorical content on e-participation in healthcare. With this objective, the study assesses the awareness and capability of e-participants to navigate through healthcare metaphors during their participation. Healthcare-related e-participation data were collected from the Twitter platform. Data analysis includes (i) awareness measurements by topic modelling and sentiment analysis and (ii) participation abilities by problem-based learning models. Findings show that a lack of effort to validate metaphors harms e-participation levels and awareness, resulting in a problematic health environment. Exploring metaphors in these intricate forums has the potential to enhance service delivery. Improving web service delivery requires valuable input from stakeholders on the application of metaphors in the health domain.

Keywords: capability awareness; e-participation; healthcare; India; metaphors; social media (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2022
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