Adaptive User Profiling in E-Commerce and Administration of Public Services

Kleanthis G. Gatziolis, Nikolaos D. Tselikas and Ioannis D. Moscholios
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Kleanthis G. Gatziolis: Department of Informatics and Telecommunications, University of Peloponnese, 221 00 Tripoli, Greece
Nikolaos D. Tselikas: Department of Informatics and Telecommunications, University of Peloponnese, 221 00 Tripoli, Greece
Ioannis D. Moscholios: Department of Informatics and Telecommunications, University of Peloponnese, 221 00 Tripoli, Greece

Future Internet, 2022, vol. 14, issue 5, 1-24

Abstract: The World Wide Web is evolving rapidly, and the Internet is now accessible to millions of users, providing them with the means to access a wealth of information, entertainment and e-commerce opportunities. Web browsing is largely impersonal and anonymous, and because of the large population that uses it, it is difficult to separate and categorize users according to their preferences. One solution to this problem is to create a web-platform that acts as a middleware between end users and the web, in order to analyze the data that is available to them. The method by which user information is collected and sorted according to preference is called ‘user profiling‘. These profiles could be enriched using neural networks. In this article, we present our implementation of an online profiling mechanism in a virtual e-shop and how neural networks could be used to predict the characteristics of new users. The major contribution of this article is to outline the way our online profiles could be beneficial both to customers and stores. When shopping at a traditional physical store, real time targeted “ personalized ” advertisements can be delivered directly to the mobile devices of consumers while they are walking around the stores next to specific products, which match their buying habits.

Keywords: user profiling; e-commerce; retailing; e-shopping; mobile shopping; analytics; neural networks; public e-governance (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2022
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