In-Depth Co-Design of Mental Health Monitoring Technologies by People with Lived Experience

Bronwin Patrickson (), Mike Musker, Dan Thorpe, Yasmin van Kasteren, Niranjan Bidargaddi and The Consumer and Carer Advisory Group (CCAG)
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Bronwin Patrickson: Digital Health Research Lab, Flinders University, Adelaide, SA 5042, Australia
Mike Musker: Mental Health and Suicide Prevention Research and Education Group, University of South Australia, Adelaide, SA 5000, Australia
Dan Thorpe: Digital Health Research Lab, Flinders University, Adelaide, SA 5042, Australia
Yasmin van Kasteren: Digital Health Research Lab, Flinders University, Adelaide, SA 5042, Australia
Niranjan Bidargaddi: Digital Health Research Lab, Flinders University, Adelaide, SA 5042, Australia
The Consumer and Carer Advisory Group (CCAG): Consumer and Carers Advisory Group, South Australian Health and Medical Research Institute, Adelaide, SA 5000, Australia

Future Internet, 2023, vol. 15, issue 6, 1-17

Abstract: Advancements in digital monitoring solutions collaborate closely with electronic medical records. These fine-grained monitoring capacities can generate and process extensive electronic record data. Such capacities promise to enhance mental health care but also risk contributing to further stigmatization, prejudicial decision-making, and fears of disempowerment. This article discusses the problems and solutions identified by nine people with lived experience of being mental health care consumers or informal carers. Over the course of ten facilitated focus group format sessions (two hours) between October 2019 and April 2021, the participants shared their lived experience of mental health challenges, care, and recovery within the Australian context. To support the development, design, and implementation of monitoring technologies, problems, and solutions were outlined in the following areas—access, agency, interactions with medical practitioners, medication management, and self-monitoring. Emergent design insights include recommendations for strengthened consent procedures, flexible service access options, and humanized consumer interactions. While consumers and carers saw value in digital monitoring technologies that could enable them to take on a more proactive involvement in their personal wellness, they had questions about their level of access to such services and expressed concerns about the changes to interactions with health professionals that might emerge from these digitally enabled processes.

Keywords: co-design; mental health lived experience; digital mental health; electronic medical records; health monitoring technologies (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2023
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