Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment

Ajay K. Jain, Sabir I. Giga and Cary L. Cooper
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Ajay K. Jain: Department of Psychology and Behavioral Sciences, Aarhus University, DK-8000 Aarhus C, Denmark
Sabir I. Giga: Division of Health Research, Faculty of Health and Medicine, Lancaster University, Lancaster, LA1 4YW, UK
Cary L. Cooper: Lancaster University Management School, Lancaster University, Lancaster, LA1 4YW, UK

IJERPH, 2013, vol. 10, issue 10, 1-18

Abstract: This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs) based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, their perception of the organization’s commitment to them, and their health and well-being. Data were analyzed using structural equation modeling on AMOS software. Results of the mediation analysis highlight both employee commitment to their organization and their perceptions of the organization’s commitment to them mediate the impact of stressors on physical health and psychological well-being. All indices of the model fit were found to be above standard norms. Implications are discussed with the view to improving standards of health and well-being within the call center industry, which is a sector that has reported higher turnover rates and poor working conditions among its employees internationally.

Keywords: organizational stress; physical health; psychological well-being; commitment; India; business process outsourcing organizations; ASSET (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2013
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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