How School Climate Influences Teachers’ Emotional Exhaustion: The Mediating Role of Emotional Labor

Xiuping Yao, Meilin Yao, Xiaoli Zong, Yulan Li, Xiying Li, Fangfang Guo and Guanyu Cui
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Xiuping Yao: School of Psychology, Beijing Normal University, Beijing 100875, China
Meilin Yao: School of Psychology, Beijing Normal University, Beijing 100875, China
Xiaoli Zong: School of Psychology, Beijing Normal University, Beijing 100875, China
Yulan Li: School of Psychology, Beijing Normal University, Beijing 100875, China
Xiying Li: MOE Key Laboratory of Modern Teaching Technology, Shaanxi Normal University, Xi’an 710119, China
Fangfang Guo: School-based Mental Health Center, Beijing Information Science and Technology University, Beijing 100192, China
Guanyu Cui: School of Psychology, Beijing Normal University, Beijing 100875, China

IJERPH, 2015, vol. 12, issue 10, 1-13

Abstract: Currently, in China, improving the quality of teachers’ emotional labor has become an urgent need for most pre-kindergarten through 12th grade (p–12) schools because the new curriculum reform highlights the role of emotion in teaching. A total of 703 primary and high school teachers in Mainland China were investigated regarding their perceptions of school climate, emotional labor strategy and emotional exhaustion via questionnaires. The findings revealed that the teachers’ perceptions of the school climate negatively affected surface acting but positively affected deep acting. Surface acting positively predicted emotional exhaustion, and deep acting had no significant effect on emotional exhaustion. Moreover, emotional labor mediated the relationship between the teachers’ perceptions of the school climate and emotional exhaustion. Programs aimed at improving the school climate and the teachers’ use of appropriate emotional labor strategies should be implemented in schools in Mainland China.

Keywords: school climate; emotional labor; surface action; deep action; emotional exhaustion; teacher (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2015
References: View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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