Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies

Siqi Zhao, He Liu, Hongkun Ma, Mingli Jiao, Ye Li, Yanhua Hao, Yihua Sun, Lijun Gao, Sun Hong, Zheng Kang, Qunhong Wu and Hong Qiao
Additional contact information
Siqi Zhao: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China
He Liu: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China
Hongkun Ma: Department of Health Management, Harbin Medical University, Harbin 150081, China
Mingli Jiao: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China
Ye Li: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China
Yanhua Hao: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China
Yihua Sun: Human Resources Department, Shanghai Mental Health Center, Shanghai 200030, China
Lijun Gao: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China
Sun Hong: Department of Medical Demography, School of Public Health, Harbin Medical University, Harbin 150081, China
Zheng Kang: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China
Qunhong Wu: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China
Hong Qiao: Endocrine and Metabolic Diseases, The 2nd Affiliated Hospital of Harbin Medical University, Harbin 150081, China

IJERPH, 2015, vol. 12, issue 11, 1-16

Abstract: A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers’ opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034–1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523–2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085–8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels.

Keywords: healthcare workers; social support; strategies; workplace violence (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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