Enablers Supporting the Implementation of Knowledge Management in the Healthcare of Pakistan

Jawad Karamat, Tong Shurong, Naveed Ahmad, Abdul Waheed and Kashif Mahmood
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Jawad Karamat: School of Management, Northwestern Polytechnical University, Xi’an 710072, Shannxi, China
Tong Shurong: School of Management, Northwestern Polytechnical University, Xi’an 710072, Shannxi, China
Naveed Ahmad: School of Management, Northwestern Polytechnical University, Xi’an 710072, Shannxi, China
Abdul Waheed: School of Management, Northwestern Polytechnical University, Xi’an 710072, Shannxi, China
Kashif Mahmood: Department of Management Science, Bahria University, Islamabad 44220, Pakistan

IJERPH, 2018, vol. 15, issue 12, 1-22

Abstract: Knowledge is considered to be an important resource; it is the source of competitive advantage. However, if knowledge is managed well with Knowledge Management (KM), then it becomes a source for sustainable competitive advantage for organizations. If KM is implemented in an organization, it would improve the organizational competitiveness, performance, and productivity, and facilitate the efficient use of resources. Due to intense competition in the global market, many organizations are moving towards the adoption of KM. The healthcare sectors of many developed countries have moved towards the implementation of KM because it can improve the procuring of knowledge from ongoing activities by the effective use of data repositories. Developing countries have now realized the potential and benefits of KM adoption. Pakistan is one of the developing countries that have recently shown an inclination towards the adoption of KM in its healthcare sector to improve performance of its healthcare. This study was composed of two main research phases. Firstly, the enablers of KM were reviewed from earlier studies. Secondly, interpretive structural modeling (ISM) and MICMAC (Cross-Impact Matrix Multiplication Applied to Classification) techniques were used to show the interrelationships between KM enablers and driving and dependence power of each enabler. The application of ISM and MICMAC technique shows that policy incentive, long-term strategic planning, Information Technology (IT), and alignment of KM efforts with business strategy are the main enablers of KM adoption in the healthcare of Pakistan. Focusing on the identified enablers will help in the implementation of KM. Policy incentives can work as a catalyst to promote KM adoption in the healthcare of Pakistan.

Keywords: enablers; Knowledge management; KM; healthcare; health care; Interpretive structural modeling; ISM; MICMAC; Pakistan (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

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