Building Sustainable Supply Chains for Organizations Based on QFD: A Case Study

Zhifeng Wu, Senjing Zhai, Jiangtao Hong, Yibin Zhang and Keren Shi
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Zhifeng Wu: Institute of Logistics Science and Engineering, Shanghai Maritime University, Shanghai 201306, China
Senjing Zhai: School of Business Administration, Shanghai Lixin University of Accounting and Finance, Shanghai 201620, China
Jiangtao Hong: International Business School, Shanghai University of International Business and Economics, Shanghai 201620, China
Yibin Zhang: School of Business Administration, Shanghai Lixin University of Accounting and Finance, Shanghai 201620, China
Keren Shi: International Business School, Shanghai University of International Business and Economics, Shanghai 201620, China

IJERPH, 2018, vol. 15, issue 12, 1-12

Abstract: Environmental protection has been increasingly emphasized by stakeholders, including social organizations, the government, and the public. As a result, building a sustainable supply chain has now become a part of social corporate responsibility as well as a challenge for firms, including small and medium-sized enterprises (SMEs). Taking a chemical enterprise (called enterprise C, in this paper) as an example, this paper uses quality function deployment (QFD) techniques and sets up a house of quality (HOQ) to investigate how a SME can achieve sustainable supply chain management. Specifically, in this paper we build a performance measurement system focusing on economic performance, environmental performance, and social performance. These three types of performance measure, in turn, include fifty-nine secondary indicators. Furthermore, an analytic hierarchy process (AHP) has been adopted to calculate the weight of each indicator. Benchmarking has also been used, to determine how much the enterprise should improve on each indicator. Based on the HOQ model, we conclude that avoiding waste, recycling resources, and sustainable exploitation are most important internal abilities of enterprise C.

Keywords: sustainable supply chain; quality function deployment; house of quality (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2018
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