Are Bank Employees Stressed? Job Perception and Positivity in the Banking Sector: An Italian Observational Study

Alice Mannocci, Laura Marchini, Alfredo Scognamiglio, Alessandra Sinopoli, Simone De Sio, Sabina Sernia and Giuseppe La Torre
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Alice Mannocci: Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy
Laura Marchini: Statistical Unit, Trade Union Fisac-CGIL, 56100 Pisa, Italy
Alfredo Scognamiglio: National Department of Health and Safety, Trade Union Fisac-CGIL, 00100 Rome, Italy
Alessandra Sinopoli: Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy
Simone De Sio: Research Unit of Occupational Medicine, Sapienza University of Rome, 00185 Rome, Italy
Sabina Sernia: Center of Occupational Medicine, Department of Public Health and Infectious Diseases, Sapienza University of Rome, 00185 Rome, Italy
Giuseppe La Torre: Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy

IJERPH, 2018, vol. 15, issue 4, 1-14

Abstract: Background : The epidemiology of stress on bank workers in Europe is only at the introductory stages. This study investigated for the first time the association between occupational stress level in bank-employees using the BEST8, Karasek-Model and socio-demographic and working factors in Italy. Methods : The observational pilot study involved 384 employees. Three questionnaires were adopted to collect data: Karasek-Model, BEST8 ( p < 0.001) and Positivity-Scale. Results : 25% of the sample belonged to high stress group. The workers more stressed were older with a commercial role and consumer of antidepressants/sedatives. Women were much more likely to agree with the perception of feeling unsafe in a possible robbery (OR = 2.42; 95% CI: 1.50–3.91) and with that sales requests were in conflict with one’s own personal moral code (OR = 2.31; 95% CI: 1.38–3.87). Older employees declared feeling inadequate in the workplace (OR = 1.97; 95% CI: 1.07–3.65) and younger employees referred to be anxious about meeting financial budget goals. Workers who had a low positivity had a lower probability of adaptation (OR = 0.88; 95% CI: 0.83–0.93). Conclusions : The occupational stress level in the banking sector involves many aspects: gender, type of bank, role, personal morals, high job-demands, low level of decision-making. This study recommended that banks should implement strategic interventions for well-being of employees, and consequently for their productivity.

Keywords: stress; job demand; decision latitude; positivity; banking employees; bank (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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