Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards—A Preliminary Report

Agnieszka Kruszecka-Krówka, Ewa Smoleń, Grażyna Cepuch, Krystyna Piskorz-Ogórek, Mieczysława Perek and Agnieszka Gniadek
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Agnieszka Kruszecka-Krówka: Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland
Ewa Smoleń: Chair and Department of Management in Nursing, Faculty of Health Sciences, Medical University of Lublin, 20-059 Lublin, Poland
Grażyna Cepuch: Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland
Krystyna Piskorz-Ogórek: Nursing Department Faculty of Health Sciences, University of Warmia and Mazury, 10-719 Olsztyn, Poland
Mieczysława Perek: Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland
Agnieszka Gniadek: Department of Nursing Management and Epidemiological Nursing, Faculty of Health Sciences, Jagiellonian University Medical College, 30-501 Kraków, Poland

IJERPH, 2019, vol. 16, issue 10, 1-11

Abstract: Background : The quality of medical services for a child and their parents are tantamount to a sense of satisfaction with care. Purpose: The assessment of determinants of parental satisfaction with nursing care in paediatric wards. Methods : The study covered 336 parents of children hospitalised in paediatric departments and was based on the “EMPHATIC” questionnaire, standardized and adapted to Polish conditions. Results : The mean score of the overall parental satisfaction was high, amounting to 4.19 points. The lower level of satisfaction with nursing care was reported in parents of children under the age of 6 years, admitted in an emergency mode with a diagnosed post-trauma condition and those with higher education. The duration of hospitalisation, sex and age of parents did not have an influence on the satisfaction with care. Conclusions : The age of the child, admission mode and education of respondents are determinants of parental satisfaction with nursing care.

Keywords: satisfaction with care; nursing care; child; parents (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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