Critical Success Factors of a Drug Traceability System for Creating Value in a Pharmaceutical Supply Chain (PSC)

Ronaldo Brito da Silva and Claudia Aparecida de Mattos
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Ronaldo Brito da Silva: Production Engineering Department, Centro Universitário FEI, 09850-901 Sao Bernardo, Brazil
Claudia Aparecida de Mattos: Production Engineering Department, Centro Universitário FEI, 09850-901 Sao Bernardo, Brazil

IJERPH, 2019, vol. 16, issue 11, 1-18

Abstract: The general objective of this study was to identify and prioritize the critical success factors required for the adoption of a system to create value for pharmaceutical supply chain stakeholders, and the pharmaceutical supply network as a whole, by using a multi-perspective framework that combines elements of the technology–organization–environment (TOE) contexts for enterprises. The methodology is based on a literature review and expert interviews following the analytic hierarchy process (AHP). This paper identifies and prioritizes 18 critical success factors from three categories: technological, organizational, and environmental. From a practical point of view, this research contributes to the literature by providing expert insight on the topic of drug traceability, especially in terms of how possible values can be captured by companies.

Keywords: traceability; value creation; critical success factors (CSFs); drugs; analytic hierarchy process (AHP); pharmaceutical supply chain (PSC) (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
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