How Do Coworkers Aid in Coping with Emotional Exhaustion? An Experience Sampling Method Approach

Jing Xiu, Zhenduo Zhang, Zhigang Li and Junwei Zheng
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Jing Xiu: School of Economics, University of Chinese Academy of Social Sciences, Beijing 102488, China
Zhenduo Zhang: School of Management, Harbin Institute of Technology, Harbin 150001, China
Zhigang Li: School of Economics and Management, Beijing Polytechnic, Beijing 100176, China
Junwei Zheng: Department of Construction Management, Kunming University of Science and Technology, Kunming 650500, China

IJERPH, 2019, vol. 16, issue 16, 1-14

Abstract: The present study emphasizes the indirect influences of coworker helping behavior on emotional exhaustion through psychological availability and the moderating role of perceived task demands on a daily basis. Using a two-wave experience sampling method with data collected via mobile phones, we collected 345 matched data from 69 samples over five consecutive days in mainland China. We developed a moderated mediation model to test our conceptual model, with the following significant results: (1) Daily coworker helping behavior decreased employee emotional exhaustion; (2) daily psychological availability mediated the influence of coworker helping behavior on employee emotional exhaustion; (3) through psychological availability, perceived task demands moderated the indirect influence of daily coworker helping behavior on emotional exhaustion. The indirect influence of daily coworker helping behavior only emerged with a low perception of job demands. This research explores the mechanism and boundary conditions of the relationship between daily coworker helping behavior and employee emotional exhaustion with the job demands-resources model framework. In practice, leaders should adopt beneficial interventions to enhance team cohesion, to facilitate team members’ helping behavior, and to manage task demands.

Keywords: coworker helping behavior; psychological availability; emotional exhaustion; task demands; experience sampling method (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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