A Measurement Scale to Assess Children’s Satisfaction with Hospitalization in the Andalusian Population

Montserrat Gómez- de-Terreros-Guardiola, José F. Lozano-Oyola, María-Dolores Lanzarote-Fernández, Raquel Rupérez Bautista, Isabel Avilés-Carvajal, Tonio Schoenfelder and Rafael J. Martínez-Cervantes
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Montserrat Gómez- de-Terreros-Guardiola: Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain
José F. Lozano-Oyola: Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain
María-Dolores Lanzarote-Fernández: Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain
Raquel Rupérez Bautista: Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain
Isabel Avilés-Carvajal: Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain
Tonio Schoenfelder: Institute for Public Health, School of Medicine, Technical University of Dresden, 01307 Dresden, Germany
Rafael J. Martínez-Cervantes: Department of Experimental Psychology, University of Seville, 41018 Seville, Spain

IJERPH, 2019, vol. 16, issue 17, 1-10

Abstract: Background : Patient satisfaction is a principal indicator in the evaluation of the stay of pediatric patients in hospitals, since its consequences can emotionally interfere with health treatment. The aim of this study was to obtain a valid scale to assess children’s satisfaction with their time spent as a patient in an Andalusian hospital. Method : The Children’s Satisfaction with Hospitalization Questionnaire (CSHQ) was applied to 623 pediatric patients hospitalized in Andalusia. An exploratory factor analysis (EFA) showed one dimension underlying the children’s satisfaction with their hospitalization. After that, we developed a depuration analysis process to achieve a valid and unidimensional scale to assess children’s satisfaction. Results : The eleven-item one-dimension solution showed suitable consistency and goodness-of-fit indices. The final scale addresses hosting aspects as the main dimension of a minor’s satisfaction in Andalusian hospitals. Conclusion : A unidimensional scale has been determined for the assessment of children’s satisfaction with their stay in Andalusian hospitals based on hosting aspects. Nonetheless, other dimensions underlying the satisfaction of patients should also be considered.

Keywords: patient satisfaction; satisfaction scale; hospitalization; children and teenagers; internal consistency; exploratory factor analysis; reliability (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
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