Experience of Good Practice in an Occupational Accident Mutual Insurance Society, Based on the Voice of Patients and Professionals

Diego Moya, Mar Iglesias, Rafael Manzanera, Fernanda de la Torre, Manel Plana, Gloria Gálvez and Mercedes Guilabert
Additional contact information
Diego Moya: Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
Mar Iglesias: Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
Rafael Manzanera: Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
Fernanda de la Torre: Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
Manel Plana: Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
Gloria Gálvez: Hospital Vall Hebron, Barcelona, 08035 Cataluña, Spain
Mercedes Guilabert: Health Psychology Department, Universidad Miguel Hernández, Elche, 03202 Comunidad Valenciana, Spain

IJERPH, 2019, vol. 16, issue 20, 1-12

Abstract: In Spain, the protection of workers’ health is organized through what are known as occupational accident mutual insurance societies. While health protection is a fundamental issue within a mutual society, dimensions, such as patient quality and safety, are measured in the same way as in the conventional healthcare sector. However, in mutual societies, it is traditionally acknowledged that experiences of medical evaluation systems of healthcare provision and quality improvement are less frequent. The following is an example of how a Quality Plan has been structured within an organization with these characteristics, and instruments and measures have been developed to capture information in decision making from the perspective of patients and professionals. The Quality Plan represents the ongoing commitment of this organization to achieve patient-centered care. These changes revolve around these measures and, therefore, it is defined as a good practice.

Keywords: patient-centered care; patient outcome assessment; patient satisfaction; mutual insurance societies (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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