Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective

Chun-Hsun Chen, Yu-Li Lan, Wei-Pang Yang, Fang-Ming Hsu, Chin-Lon Lin and Hsing-Chu Chen
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Chun-Hsun Chen: Department of Business Administration, National Dong Hwa University, Executive Officer Office, Buddhist Tzu Chi Medical Foundation, Hualien 97401, Taiwan
Yu-Li Lan: Department of Health Administration, Tzu Chi University of Science and Technology, Hualien 970, Taiwan
Wei-Pang Yang: Department of Information Management, National Dong Hwa University, Hualien 97401, Taiwan
Fang-Ming Hsu: Department of Information Management, National Dong Hwa University, Hualien 97401, Taiwan
Chin-Lon Lin: Executive Officer Office, Buddhist Tzu Chi Medical Foundation, Hualien 97401, Taiwan
Hsing-Chu Chen: Office of Superintendent, Hualien Tzu Chi Hospital, Hualien 97401, Taiwan

IJERPH, 2019, vol. 16, issue 20, 1-14

Abstract: This study explored the effects of information technology (IT) resources—in conjunction with IT infrastructure and organizational resources—on organizational capabilities and performance. The study further analyzed the mediating effect of organizational capabilities on the relationship between IT resources and organizational performance. A cross-sectional research design was adopted, and questionnaire copies were administered to senior care supervisors of Taiwanese day care centers, care institutions, and hospitals. In total, 328 valid questionnaire responses were obtained. The study results are summarized as follows: (1) A direct effect analysis revealed that IT infrastructure significantly affected service performance and financial performance; organizational resources significantly affected service performance but did not significantly affect financial performance. (2) A mediation model analysis indicated that organizational capabilities exerted a mediating effect on the relationship between IT resources and organizational performance. These results can serve as a reference for medical care organizations in developing strategies for reviewing internal IT resources, integrating internal and external capabilities, creating a competitive advantage, and boosting their performance.

Keywords: resource-based; telehealth care system; organizational capabilities; organizational performance (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
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