Effect of Patient Participation on Nurse and Patient Outcomes in Inpatient Healthcare

Bin Ding, Wei Liu, Sang-Bing Tsai, Dongxiao Gu, Fang Bian and Xuefeng Shao
Additional contact information
Bin Ding: Department of Management & Organization, Robert H. Smith School of Business, University of Maryland, College Park, MD 20742, USA
Wei Liu: Discipline of International Business, The University of Sydney, Sydney 2006, Australia
Sang-Bing Tsai: Zhongshan Institute, University of Electronic Science and Technology of China, Guangdong 528400, China
Dongxiao Gu: The School of Management, Hefei University of Technology, Hefei 230009, China
Fang Bian: Zhongshan Institute, University of Electronic Science and Technology of China, Guangdong 528400, China
Xuefeng Shao: La Trobe University Sydney Campus, Sydney 2000, Australia

IJERPH, 2019, vol. 16, issue 8, 1-16

Abstract: Using service-dominant logic as a theoretical lens, this study investigated the co-production of healthcare service and service value co-creation between nurses and patients. The main objective of this study was to: (1) examine the effect of patient participation on patient satisfaction and nurses’ attitudes and behaviors; (2) examine boundary conditions of the effect of patient participation on patients and nurses. We proposed that patient participation positively impacted patient satisfaction and nurse job satisfaction, work engagement, and helping behaviors. We further proposed that first inpatient stay and length of stay moderated the effect of patient participation on patient satisfaction, and nurses’ sociodemographic characteristics moderated the effect of patient participation on nurse job satisfaction, work engagement, and helping behaviors. Using survey data from 282 nurses and 522 inpatients from a public hospital in China, we found that the effect of patient participation on patient satisfaction was contingent upon first inpatient stay and length of stay. We also found that patient participation improved nurse job satisfaction, work engagement, and helping behaviors. Furthermore, nurses’ sociodemographic characteristics, namely age and organizational tenure, moderated the effect of patient participation on nurse job satisfaction, but not on work engagement and helping behaviors. Theoretical and practical implications of our findings were discussed.

Keywords: patient participation; patient satisfaction; nurse-patient relationship; job satisfaction; work engagement; helping behaviors (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

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