How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion

Yuhyung Shin, Won-Moo Hur, Kyungdo Park and Hansol Hwang
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Yuhyung Shin: School of Business, Hanyang University, 17 Haengdang-dong, Seongdong-gu, Seoul 133-791, Korea
Won-Moo Hur: College of Business Administration, Inha University, 100 Inha-ro, Michuhol-gu, Incheon 22212, Korea
Kyungdo Park: Sogang Business School, Sogang University, Seoul 04107, Korea
Hansol Hwang: School of Business, Hanyang University, 17 Haengdang-dong, Seongdong-gu, Seoul 133-791, Korea

IJERPH, 2020, vol. 17, issue 11, 1-17

Abstract: Despite the increasing body of research on job crafting, the relationship between managers’ job crafting and their turnover intention, as well as its intermediary mechanisms, has received relatively little attention from researchers. This study examined how managers’ job crafting negatively affected their turnover intention, focusing on role ambiguity and emotional exhaustion as underlying mediators. Data were collected from 235 store managers in South Korean food franchises. All study hypotheses were supported by regression-based path modeling. Controlling for role conflict and role ambiguity, we found a negative relationship between job crafting and role ambiguity, a positive relationship between role ambiguity and emotional exhaustion, and a positive relationship between emotional exhaustion and turnover intention. Our mediation analyses further revealed that controlling for role conflict and role overload, role ambiguity and emotional exhaustion partially and sequentially mediated the relationship between managers’ job crafting and their turnover intention. These findings have several implications for theory and practice.

Keywords: manager job crafting; role ambiguity; emotional exhaustion; turnover intention (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (4)

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