Italian Consensus Statement on Patient Engagement in Chronic Care: Process and Outcomes

Guendalina Graffigna, Serena Barello, Giuseppe Riva, Massimo Corbo, Gianfranco Damiani, Primiano Iannone, Albino Claudio Bosio and Walter Ricciardi
Additional contact information
Guendalina Graffigna: EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
Serena Barello: EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
Giuseppe Riva: EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
Massimo Corbo: Casa di Cura Privata del Policlinico, 20100 Milan, Italy
Gianfranco Damiani: Fondazione Policlinico Universitario A., Gemelli IRCCS, 00168 Roma, Italy
Primiano Iannone: Higher Institute of Health, 00168 Rome, Italy
Albino Claudio Bosio: EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
Walter Ricciardi: Fondazione Policlinico Universitario A., Gemelli IRCCS, 00168 Roma, Italy

IJERPH, 2020, vol. 17, issue 11, 1-27

Abstract: Patient engagement has been recognized as a key priority in chronic care. However, scholars agree that guidelines are needed to ensure effective patient engagement strategies. To this end, a Consensus Conference process was promoted with the following methodological steps: (1) extensive literature review about patient engagement initiatives in chronic care; (2) a stakeholders survey to collect best practices and (3) workshops with experts. On the basis of the information collected, a consensus statement was drafted, revised, and finalized by a panel of select renowned experts. These experts agreed in defining engagement as an eco-systemic concept involving multiple actors all of which contribute to influence patients’ willingness and ability to engage in chronic care. Moreover, experts recommended, whenever possible, to adopt standardized instruments to assess engagement levels and related unmet needs. Then, experts strongly advised appropriate trainings for healthcare professionals about patient engagement strategies. Furthermore, the importance of promoting healthcare professionals’ wellbeing has been advocated. Family caregivers, as well as patients’ organizations - should be trained and engaged to increase the effectiveness of interventions dedicated to patients. Finally, experts agreed that digital technologies should be considered as a crucial enhancer for patient engagement in chronic care.

Keywords: patient engagement; digital technologies; recommendation; consensus conference; guidelines; health services research; chronic care (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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