Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity

Yuki Shibamura, Noriko Sudo, Gengaku Mashiro, Shigeru Beppu, Risa Hakamata and Kanata Saito
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Yuki Shibamura: Nutrition and Food Science Course, Faculty of Human Life and Environmental Sciences, Ochanomizu University, Tokyo 112-8610, Japan
Noriko Sudo: Natural Science Division, Faculty of Core Research, Ochanomizu University, Tokyo 112-8610, Japan
Gengaku Mashiro: BC Research Institute, Tokyu Facility Service Co. Ltd., Tokyo 158-8539, Japan
Shigeru Beppu: Food Processing Technology, Graduate School of Niigata University, Niigata City 950-2181, Japan
Risa Hakamata: BC Research Institute, Tokyu Facility Service Co. Ltd., Tokyo 158-8539, Japan
Kanata Saito: Nutrition and Food Science Course, Faculty of Human Life and Environmental Sciences, Ochanomizu University, Tokyo 112-8610, Japan

IJERPH, 2020, vol. 17, issue 12, 1-19

Abstract: Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel training course was developed to smoothly take in stranded persons, and the outcomes of this training were evaluated by quizzes, entry sheets, and a questionnaire. This was a two-day and one-night course characterized by the use of role-play in which 20 participants experienced the series of processes that unfold during disasters, playing either the role of a stranded person or a facility member. This training included emergency food provision using real stockpiled food and accommodation training using actual bedding stored in a model facility. After the review, when the participants were taught the correct response for vulnerable people, their scores in the test regarding the points of caution in vulnerable people were significantly higher than those prior to the course, confirming that participants had acquired knowledge as a result. Furthermore, through training using real food and accommodation, the participants were able to understand victims’ requirements by experiencing the need for satisfactory emergency rations and comfortable bedding.

Keywords: stranded persons; vulnerable people; disaster training; business continuity (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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